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Principal UX Researcher

Bright Horizons 🇺🇸 Newton, Massachusetts, United States

$145,000 - $154,000 Full-time Principal

Lead the planning, strategy, and facilitation of qualitative and quantitative UX research to inform product recommendations and user stories. Establish a research repository and collaborate with product owners and designers to align research roadmaps with business priorities.

Responsibilities

  • Lead the planning, strategy, and facilitation of qualitative and quantitative UX research to inform product recommendations and user stories. Establish a research repository and collaborate with product owners and designers to align research roadmaps with business priorities.

Requirements

  • Requires a Bachelor's degree in a related field (or equivalent experience) with 7 years of UX Design experience and 4-5 years of dedicated UX Research experience. Candidates should be proficient in research platforms like UserTesting.com and GA4, with a proven ability to manage multiple concurrent projects.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid vacation
  • Sick leave
  • Holiday leave
  • Parental bonding leave
  • 401(k) retirement plan
  • Long-term disability insurance
  • Short-term disability insurance
  • Life insurance
  • Money-saving discounts
  • Financial planning tools
  • Tuition assistance
  • Education coaching
  • Caregiving support and resources

Key Skills

UX research planning Qualitative research methods Quantitative research methods UserTesting.com Google Analytics 4 (GA4) Interview facilitation Survey design Usability testing Data analysis Research repository management Stakeholder collaboration Product recommendation formulation User story creation Project management Multi‑project coordination Presentation of findings Statistical analysis Persona development Journey mapping Design thinking Cross‑functional communication Problem identification Research methodology Reporting tools Documentation standards Critical thinking Strategic alignment Mentoring junior researchers Agile workflow

About Bright Horizons

More than 1,000 top employers trust Bright HorizonsÂŽ (NYSE: BFAM) for proven solutions that support employees, advance careers, and maximize performance. From on-site child care that amplify your culture, back-up care to handle disruptions, and education programs that build critical skills, our services help you achieve more. Find more at brighthorizons.com/at-work.

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