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Sr. Staff UX Researcher, AI Control Tower

Servicenow 🇺🇸 Santa Clara, California, United States

$190,900 - $334,100 Full-time Senior

Lead the design lifecycle from discovery to validation by identifying complex customer problems and applying appropriate research techniques. Partner with Product Managers and Designers to provide strategic recommendations and mentor other team members on the research discipline.

Responsibilities

  • Lead the design lifecycle from discovery to validation by identifying complex customer problems and applying appropriate research techniques. Partner with Product Managers and Designers to provide strategic recommendations and mentor other team members on the research discipline.

Requirements

  • Requires experience integrating AI into work processes and applying customer-centered research techniques to product definition. A portfolio demonstrating research that influenced insights and experience in planning and executing complex studies is essential.

Benefits

  • Equity
  • Variable/Incentive Compensation
  • Health Plans
  • Flexible Spending Accounts
  • 401(k) Plan With Company Match
  • ESPP
  • Matching Donations
  • Flexible Time Away Plan
  • Family Leave Programs

Key Skills

UX research User‑centered research methods AI integration into workflows Complex study design Qualitative research Quantitative research Interview facilitation Usability testing Surveys and questionnaires Data analysis Strategic recommendation formulation Mentoring junior researchers Collaboration with product managers Collaboration with designers Stakeholder communication Research documentation Presentation skills Problem framing Insight synthesis Design thinking Customer journey mapping Persona development Competitive analysis Cross‑functional teamwork Project planning

About Servicenow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.

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