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Process Design Manager (Operations)

Goeasy Ltd. 🇨🇦 Mississauga, Ontario, Canada

$90,000 - $120,000 (CAD) Full-time Manager

The role focuses on redesigning customer journeys and operational processes to reduce friction and improve efficiency. This includes mapping future-state workflows, leading improvement initiatives, and partnering with cross-functional teams to implement scalable automation and digitization.

Responsibilities

  • The role focuses on redesigning customer journeys and operational processes to reduce friction and improve efficiency. This includes mapping future-state workflows, leading improvement initiatives, and partnering with cross-functional teams to implement scalable automation and digitization.

Requirements

  • Requires 2 to 5 years of experience in process improvement, operations, or consulting, with a strong grasp of Lean or Six Sigma methodologies. A degree in Engineering, Business, or a related field is required, with financial services experience considered an asset.

Benefits

  • RRSP Matching
  • Employee Share Purchase Plan
  • Annual Bonus
  • Employee Discounts
  • MAT & PAT Leave Top-up
  • Financial Literacy Learning
  • Company-paid Volunteer Days
  • Virtual Doctor Appointments
  • Flexible Modular Benefits Package
  • On-site Private Gym
  • Tuition Assistance Program
  • Company Matched Charitable Donations
  • Internal Development Training
  • Career Coaching
  • Leadership Excellence
  • Mentorship
  • Games Room
  • Healthy Snack Program
  • Free Gated Parking

Key Skills

Process improvement Lean methodology Six Sigma Operations analysis Consulting Workflow mapping Future-state design Automation Digitization Cross‑functional collaboration Project leadership Stakeholder management Data analysis Change management Problem solving Continuous improvement Business process reengineering Customer journey mapping Process documentation Analytical thinking

About Goeasy Ltd.

goeasy Ltd. is a leading Canadian provider of non-prime consumer lending solutions, offering a suite of financial products through its easyfinancial, easyhome, and LendCare brands. goeasy offers unsecured and secured instalment loans, point-of-sale financing, and lease-to-own merchandise through its omni-channel model, which spans online, mobile, and hundreds of locations nationwide. Driven by its team members' dedication to expand access to credit for underserved communities and helping customers strengthen their financial futures, goeasy has proudly served more than 1.6 million customers while building an award-winning culture. Shares of goeasy Ltd. are listed on the Toronto Stock Exchange (TSX) under the symbol GSY. For more information, visit www.goeasy.com.

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