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Design and improve digital products by balancing user experience with the bank's business goals across multiple channels. Lead user research, create high-fidelity prototypes, and use data analysis to optimize conversion and customer satisfaction.
Responsibilities
- Lead user and market research to generate actionable insights for strategic decisions
- Create information architecture, navigation flows, wireframes, and high‑fidelity prototypes using the bank's design system
- Validate design hypotheses through data analysis, experimentation, and A/B testing
- Collaborate with product owners, engineers, design leads, and stakeholders to ensure technical feasibility and business alignment
- Apply AI tools to automate repetitive design tasks and focus on high‑value discovery work
- Orchestrate the full design lifecycle, facilitate co‑creation workshops, and communicate outcomes to multidisciplinary teams
Requirements
- Strong expertise in qualitative and quantitative user research methods
- Advanced UX/UI design skills, including experience maps, blueprints, and high‑fidelity prototyping
- Ability to analyze data, run A/B tests, and measure conversion, satisfaction, and recommendation metrics
- Proven collaboration with product owners, development teams, design leads, and stakeholders
- Strategic thinking oriented toward business impact and KPI alignment
- Excellent communication and workshop facilitation skills
- Experience in the banking or financial sector is a plus
- Experience with AI tools for design automation is a plus
Key Skills
User research (qualitative & quantitative) User interviews Surveys Usability testing A/B testing Data analysis UX strategy UI design Information architecture Wireframing High‑fidelity prototyping Design systems Adobe XD Figma Sketch Interaction design Design thinking Agile methodology Cross‑functional collaboration Stakeholder communication Presentation skills AI‑assisted design tools Strategic thinking Business KPI alignment Facilitation of workshops
About Banco Bci
The hiring bank is a large, established financial institution with a multi‑channel digital presence.
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