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"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."

— Antoine de Saint-Exupéry

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UX Researcher

Lab 🇬🇧 Maidstone, Kent, England, United Kingdom

$35,000 - $45,000 Full-time

Define and execute comprehensive research programs using qualitative and quantitative methodologies to optimize digital experiences. Collaborate with stakeholders to translate findings into personas, journey maps, and product roadmaps that align with business goals.

Responsibilities

  • Define and execute comprehensive research programs using qualitative and quantitative methodologies to optimize digital experiences. Collaborate with stakeholders to translate findings into personas, journey maps, and product roadmaps that align with business goals.

Requirements

  • Seeking a researcher with strengths in UX, accessibility, and behavioral science who can confidently articulate insights to senior stakeholders. Experience with product roadmaps and an interest in copywriting or branding is advantageous.

Benefits

  • Flexible working
  • Optional compressed 4-day work week
  • Hybrid working
  • 28 days annual leave
  • Birthday leave
  • Charity day
  • Christmas to New Year business slow down
  • Private Healthcare from Vitality
  • Weekly Wellbeing Sessions
  • Mental Health First Aiders
  • Lunch & Learn and Brunch & Learn sessions
  • Internal Training Opportunities
  • Career Progression

Key Skills

User research Quantitative research Qualitative research Behavioral science Accessibility testing Persona creation Journey mapping Product roadmapping Copywriting Branding Stakeholder communication Data analysis Survey design Interview facilitation Reporting Design thinking Agile methodology Collaboration Presentation skills

About Lab

Digital experience and technology agency specialising in leisure and tourism brands. Guided by our mantra, Behaviour Before Build™, LAB use behavioural science frameworks to diagnose how guests actually make decisions, like booking journeys or membership purchases. We then find where your digital experience is losing customers, and design and build the systems to fix it. Core services: - Product Strategy - Design - Technology - Websites, Apps and Digital Products Partnering with Optimizely and Storyblok. We're part of The Human First Collective alongside Reflect Digital and Aspiration Digital.

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