Tangity logo

Lead Service & UX Designer

Tangity 🇬🇧 City of London, London, United Kingdom

Full-time Lead

Lead the development of Customer Experience and Service Design capabilities while delivering innovative user experiences for employees and customers. You will manage end-to-end design projects, from research and synthesis to the creation of delivery-ready roadmaps and AI-enabled systems.

Responsibilities

  • Lead the development of Customer Experience and Service Design capabilities while delivering innovative user experiences for employees and customers. You will manage end-to-end design projects, from research and synthesis to the creation of delivery-ready roadmaps and AI-enabled systems.

Requirements

  • Requires a minimum of 8+ years of experience in Service Design and UX with a proven track record of leading projects and coaching junior designers. Candidates must possess strong analytical skills, expertise in human-AI interaction, and the ability to engage with senior stakeholders.

Key Skills

Service design UX design Customer experience User research Synthesis Roadmap creation AI‑enabled systems Human‑AI interaction Leadership Coaching Design thinking Prototyping Stakeholder engagement Cross‑functional collaboration Communication

About Tangity

We are an international network of strategy, creativity and design studios. We enable change through tangible solutions.

BEFORE YOU APPLY

Make sure your resume makes it through AI screening

Upload your resume

Never miss similar opportunities 🔔

Get notified when new ux research jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.