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You will define and execute research programmes using qualitative and quantitative methodologies to inform digital product solutions. Additionally, you will collaborate with cross-functional teams to create UX strategies, personas, and journey maps that align with business goals and audience needs.
Responsibilities
- You will define and execute research programmes using qualitative and quantitative methodologies to inform digital product solutions. Additionally, you will collaborate with cross-functional teams to create UX strategies, personas, and journey maps that align with business goals and audience needs.
Requirements
- The ideal candidate has established experience in user research, accessibility, and UX strategy with a strong ability to articulate findings to stakeholders. You should be curious, open to feedback, and possess a deep understanding of human behaviour and digital product design.
Benefits
- Flexible working
- Optional compressed 4-day work week
- Hybrid working
- 28 days annual leave
- Private healthcare
- Weekly wellbeing sessions
- Mental health first aiders
- Lunch and learn sessions
- Internal training opportunities
- Endometriosis friendly employer
Key Skills
About Reflect Digital
We are part of The Human First Collective, alongside LAB and Aspiration Digital. Reflect Digital is the behaviour-led search agency your customers will thank you for hiring. Putting our clientsâ customers first, we work closely with ambitious global brands across eCommerce, travel, home, lifestyle and B2B sectors who are looking to better understand their audienceâs motivations and evolving search behaviours. Our strategies blend behavioural science, AI-powered insights, and marketing creativity to deliver next-generation search experiences. We believe in designing for emerging behaviours, not just todayâs best practices. We understand that end-customers donât care which channel delivers their solution. Success comes from delivering the right message, at the right time, in the right place, with enough trust and relationship built to drive action or conversion. A deeper understanding of your customersâ journeys, drivers, and motivations is essential to achieving exponential growth.
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