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Product Designer - Omnichannel

Text đŸ‡”đŸ‡± WrocƂaw, Lower Silesian Voivodeship, Poland

Full-time Senior

You will own the end-to-end design of messaging channel integrations, ensuring a consistent and reliable experience for users. You will collaborate closely with product managers and engineers to translate technical API constraints into intuitive user interfaces.

Responsibilities

  • You will own the end-to-end design of messaging channel integrations, ensuring a consistent and reliable experience for users. You will collaborate closely with product managers and engineers to translate technical API constraints into intuitive user interfaces.

Requirements

  • The ideal candidate has senior-level experience as a solo designer with a strong foundation in both UI and UX. You must be comfortable reading technical API documentation and using data-driven insights to inform design decisions.

Key Skills

Product design Omnichannel experience design API integration understanding UI design UX design User flow mapping Data‑driven design decisions Prototyping Wireframing Figma Sketch Interaction design Responsive design Cross‑functional collaboration Stakeholder communication Technical documentation reading Usability testing Design systems Problem solving User research

About Text

Text (www.text.com) helps businesses turn customer conversations into revenue. We provide an AI customer service platform that combines live chat, help desk, and AI agents to help teams respond faster, understand customer intent, and act on it in real time. Instead of just managing support, businesses can use every interaction to convert, retain, and grow customer relationships. Most companies still treat customer service as a cost center — something to handle after the sale. Text takes a different approach. Every question, from a product inquiry to a shipping update, carries intent. These moments aren’t just requests for help. They’re opportunities to move a customer closer to a decision. Text makes those opportunities visible and actionable. Teams can spot buying signals, respond with context, and turn everyday conversations into measurable outcomes — from higher conversion rates to stronger loyalty and lifetime value. That’s what Text is built for. Text turns customer conversati

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