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Plan and conduct mixed-method research to improve IT and Ops employee experiences and AI-enabled self-service tools. Synthesize findings into actionable recommendations and maintain the Jobs-to-be-Done framework to guide tooling decisions.
Responsibilities
- Plan and conduct mixed-method research to improve IT and Ops employee experiences and AI-enabled self-service tools. Synthesize findings into actionable recommendations and maintain the Jobs-to-be-Done framework to guide tooling decisions.
Requirements
- Requires 5+ years of senior-level UX research experience with a strong background in enterprise internal tools and strategic frameworks like JTBD. Must possess excellent communication skills and proficiency in common research platforms for qualitative and quantitative analysis.
Key Skills
About Aspire, Jordan
Established in 2002 in Amman, Jordan, Aspire, a niche technology consulting & implementation firm, has been the trusted partner for several major companies in the MENA & US markets. Over the past two decades, Aspire has provided services for over 11 million person-hours, ensuring a seamless experience for over 100 million online users worldwide. Aspire supports a variety of enterprises in banking & financial services, e-commerce, media, telecom, government, health, & wellness sectors, focusing on the following service offerings across industries: • Digital Transformation Advisory • Professional Services • Independent Architecture Review & QA • Automation and Solution Development • Managed Services Aspire’s knowledge & experience with proven tools and frameworks allow clients to achieve a higher return on investment and effectively deploy resources while supporting flexibility and corporate objectives. We have helped customers with their digital strategy, system implementation, QA,
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