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Staff Product Designer, Support
Doordash đşđ¸ New York, New York, United States of America
Lead the design of the end-to-end support journey for customers, dashers, and merchants, ranging from self-help tools to internal agent infrastructure. Collaborate with Engineering and Product Management to define roadmaps and ship high-impact, AI-enhanced design solutions.
Responsibilities
- Lead the design of the end-to-end support journey for customers, dashers, and merchants, ranging from self-help tools to internal agent infrastructure. Collaborate with Engineering and Product Management to define roadmaps and ship high-impact, AI-enhanced design solutions.
Requirements
- Requires a strong portfolio demonstrating craft excellence and leadership in high-growth consumer tech or complex marketplaces. Candidates should be proficient in both traditional design tools and code/LLM-powered prototyping tools.
Benefits
- 401(k) plan with employer matching
- Paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical insurance
- Dental insurance
- Vision insurance
- Paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
Key Skills
About Doordash
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of usersâfrom Dashers to Merchants to Customers.
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