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Temporary Higher Executive Officer - Customer UX Service Design Manager
Cpl 🇮🇪 Dublin, Ireland
Lead and coordinate end-to-end service design initiatives and CX/UX activities to improve customer outcomes across digital and assisted channels. Establish service design standards, governance frameworks, and lead cross-functional transformation projects.
Responsibilities
- Lead and coordinate end-to-end service design initiatives and CX/UX activities to improve customer outcomes across digital and assisted channels. Establish service design standards, governance frameworks, and lead cross-functional transformation projects.
Requirements
- Requires substantial experience in service design leadership, human-centred design, and customer journey mapping. Candidates should possess strong facilitation skills and a proven track record of leading organizational change and transformation initiatives.
Key Skills
About Cpl
Cpl is a global provider of talent solutions to startup companies, multinationals, and SMEs in every sector from Pharmaceuticals to Fund Accounting. Founded in 1989, Cpl employs over 14,000 people and has 50 office locations operating in 14 countries worldwide including Ireland, The United Kingdom, Belgium, Bulgaria, The Czech Republic, Germany, Hungary, Poland, Slovakia, The United States, and Australia. Matching the right talent to the right organisation is the core guiding principle in everything we do.
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