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Senior UX Designer, Amazon Fulfillment Technologies

Amazon 🇺🇸 Bellevue, Washington, United States

Onsite $137,800 - $186,400 Full-time Senior

Lead the end-to-end product design lifecycle to improve safety and productivity for Amazon's global fulfillment workforce. Manage a strategic portfolio and roadmap while collaborating with product managers and engineers to implement scalable UX solutions.

Responsibilities

  • Own a well‑defined charter within a business portfolio
  • Frame problems by understanding business objectives, technical constraints, and operational context
  • Advocate for the user while balancing feasibility and business impact
  • Drive the full product design lifecycle: research, problem‑framing, interaction design, visual design, prototyping, and post‑launch measurement
  • Deliver solutions through the most effective artifact (journey maps, user flows, wireframes, prototypes, high‑fidelity mockups, or production‑ready specs)
  • Partner closely with product managers and engineers on problem‑framing and solution definition
  • Run research, build prototypes, and measure post‑launch impact for high‑priority initiatives
  • Develop fluency in emerging technologies (human‑agent interaction, AR/CV, AI‑assisted prototyping)
  • Leverage AI tools to accelerate design workflows and contribute front‑end code where appropriate
  • Communicate work and impact to leadership frequently
  • Build continuity with key stakeholders (L7s, L8s, partner teams)
  • Maintain a 6‑12 month roadmap balancing big bets and strategic priorities
  • Scope and manage work on assigned initiatives, provide regular updates, and handle escalations
  • Run intake/prioritization and sprint planning within the portfolio
  • Contribute to design infrastructure and standardization across AFT products, including the design system
  • Surface proven patterns for potential standardization
  • Ground decisions in operational reality using field research, feedback, usage metrics, and usability findings
  • Perform metrics analysis post‑launch to inform ongoing optimization
  • Participate in peer mentoring, skill sharing, and design community forums

Requirements

  • 6+ years of design experience
  • Online portfolio
  • Experience designing complex workflows
  • Experience with human‑agent interaction patterns, AI‑mediated workflows, or multimodal interfaces (voice, AR/CV, conversational UI)

Benefits

  • Medical, dental, and vision coverage
  • Maternity and parental leave options
  • Paid time off (PTO)
  • 401(k) plan with matching
  • Comprehensive health insurance, basic life & AD&D, supplemental life, EAP, mental health support
  • Flexible Spending Accounts
  • Adoption and surrogacy reimbursement

Key Skills

User Experience Design Interaction Design Human‑Agent Interaction Multimodal Interface Design Voice UI AR/Computer Vision AI‑Assisted Prototyping User Research Usability Testing Journey Mapping Wireframing High‑Fidelity Mockups Figma Adobe Creative Cloud Design Systems Design Thinking Agile/Scrum Cross‑functional Collaboration Stakeholder Management Leadership Communication Data‑Driven Design Metrics Analysis Front‑end Development HTML/CSS JavaScript Prototyping Tools

About Amazon

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network by delivering integrated software, hardware, and data‑science solutions that coordinate robots, machines, and people.

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