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Senior UX Researcher

Aj Bell 🇬🇧 Salford, England, United Kingdom

Full-time Senior

Lead end-to-end UX research for complex problem spaces within the D2C proposition to inform product and business decisions. Collaborate with Product Managers and UX Designers to translate challenges into effective research approaches and communicate actionable insights.

Responsibilities

  • Lead end-to-end UX research for complex problem spaces within the D2C proposition to inform product and business decisions. Collaborate with Product Managers and UX Designers to translate challenges into effective research approaches and communicate actionable insights.

Requirements

  • Requires significant experience in planning and delivering end-to-end UX research within digital or product environments. Candidates must possess strong qualitative skills and the ability to influence stakeholders through evidence-based storytelling.

Benefits

  • 26 days holiday
  • Holiday buy/sell scheme
  • 7% Pension with matched contributions
  • Discretionary bonus scheme
  • Share schemes
  • Health Cash Plan
  • Discounted private healthcare
  • Free onsite gym
  • Enhanced family leave
  • Travel and bike loan schemes
  • Employee Assistance Programme
  • Learning and development opportunities

Key Skills

UX research End‑to‑end research planning Qualitative research methods User interviews Usability testing Surveys Journey mapping Persona development Stakeholder storytelling Data synthesis Insight communication Collaboration with product managers Collaboration with UX designers D2C product understanding Research governance Critical thinking Problem definition Influencing stakeholders Presentation skills Report writing Research tools (e.g., Lookback, Dovetail) Agile methodology User‑centered design

About Aj Bell

AJ Bell was formed in 1995 and is now one of the leading online investment platforms in the UK. We provide customers and advisers with wide investment choice, low-cost delivery, market leading online functionality and first class service to help them manage investment portfolios within SIPPs, ISAs and Dealing accounts. We are a fast growing and profitable company, with over 723,000 customers and £103.3 billion of assets under administration. We are part of the FTSE 250 on the Main Market of the London Stock Exchange.

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