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Lead user research and service design to create intuitive self-service experiences and developer workflows for the Digital Factory Platform. Design role-based dashboards and data visualization patterns to improve platform adoption and operational decision-making.
Responsibilities
- Lead user research and service design to create intuitive self-service experiences and developer workflows for the Digital Factory Platform. Design role-based dashboards and data visualization patterns to improve platform adoption and operational decision-making.
Requirements
- Requires over 5 years of experience in UX or service design, specifically for enterprise systems or developer tools. Proficiency in Figma and AI-enabled design tools, along with strong skills in user research and stakeholder facilitation, is essential.
Key Skills
About Websparks Pte Ltd
Websparks Pte Ltd has been adding sparkles to Singapore's digital landscape since 2008 — delivering over 1,015 projects for 465+ clients across government, education, healthcare and private sectors. We are a Singapore-based digital agency specialising in CMS and Digital Experience Platforms, bespoke web applications, and AI integration. As a Progress Sitefinity Premium Partner and Sitecore-certified implementer, we help organisations build digital platforms that are scalable, secure, and built to last — not just launched. Our government track record speaks for itself. We build regulatory and compliance-facing systems where agencies serve businesses — the Ambank portals, the award-winning SoDrama Entertainment, andthe award-winning NYC Discover youth portal, which drove a 126% increase in new users and won the Digital Society Award at GovInsider Festival of Innovation 2025. In education, we support over 120 NUS portals under a Bulk Tender, and built the Ngee Ann Polytechnic website t
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