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Lead the end-to-end UX strategy and design architecture for Twilio's core communication channels, including Voice, Email, and SendGrid. Translate complex technical infrastructure and API configurations into cohesive, developer-friendly mental models within the One Console ecosystem.
Responsibilities
- Lead the end-to-end UX strategy and design architecture for Twilio's core communication channels, including Voice, Email, and SendGrid. Translate complex technical infrastructure and API configurations into cohesive, developer-friendly mental models within the One Console ecosystem.
Requirements
- Requires 8+ years of professional product design experience focusing on highly technical software, developer tools, or complex B2B platforms. Candidates must demonstrate expert-level systems thinking and a proven track record of partnering with executive-level engineering and product leadership.
Benefits
- Competitive pay
- Generous time off
- Parental leave
- Wellness leave
- Healthcare insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Equity plan
- Corporate bonus plan
Key Skills
About Twilio
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.
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