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Define the CX vision for the B2B space in ZEOS and lead the design of customer-facing digital experiences for logistics service offerings. Mentor fellow designers and drive design ops initiatives to improve team health and overall design quality.
Responsibilities
- Define the CX vision for the B2B space in ZEOS and lead the design of customer-facing digital experiences for logistics service offerings. Mentor fellow designers and drive design ops initiatives to improve team health and overall design quality.
Requirements
- Requires significant experience leading strategic cross-product B2B initiatives and mastery of the end-to-end iterative design process. Proficiency in Figma is mandatory, with a proven ability to influence executive stakeholders and navigate ambiguous problem spaces.
Benefits
- 27 days of holiday per year
- 2 paid volunteering days per year
- Hybrid working model
- Work from abroad for up to 30 working days a year
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando
- 30% off Lounge by Zalando
- Discounts from external partners
- Relocation assistance
- Family services including counseling and support
- Health and wellbeing options including Wellhub
- Mental health support and coaching
- Training platform and biannual peer-to-peer review
Key Skills
About Zalando
Welcome to Zalando. Here’s some key info about us: Our position and vision: - We’re Europe’s leading online platform for fashion and lifestyle. - Founded in Berlin in 2008, we bring head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty. - We're building the ecosystem for fashion and lifestyle ecommerce. Our offering: - Our assortment of international brands ranges from world-famous names to local labels - Our platform is a one-stop fashion destination for inspiration, innovation, and interaction - As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners, and friends of our brand. - Our logistics network with 12 centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Italy, France, Poland, and Sweden with a focus on local customer needs. Our bel
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