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Lead the Customer Insights and Design function to translate passenger feedback and research into actionable improvements. Design and deliver initiatives that support the Passenger Experience Improvement Plan and embed customer-centered ways of working across the organization.
Responsibilities
- Lead the Customer Insights and Design function to translate passenger feedback and research into actionable improvements. Design and deliver initiatives that support the Passenger Experience Improvement Plan and embed customer-centered ways of working across the organization.
Requirements
- Requires a customer-focused leader with experience leading research functions and applying human-centered design methodologies. Must be skilled in facilitating workshops and influencing stakeholders through evidence-based insights.
Benefits
- Free Myki Travel
- Flexible Working
Key Skills
About V/line
V/Line is connecting our communities. We are Australia’s largest regional public transport operator and customers take more than 17 million trips on V/Line train and coach services each year. Through our Customer Charter we are committed to making each journey safe, comfortable and reliable, as well as being helpful and keeping customers informed. We also work towards a connected and prosperous regional Victoria by forging strong relationships with other organisations and stakeholders, vital to the strength of the community. V/Line has more than 2200 staff across more than 700 different positions working at 74 locations across the network. We are a diverse organization with staff from many different backgrounds and we value the contribution they make to the community as well as the work they do for V/Line.
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