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Product Designer for Contact Center

Verisure 🇪🇸 Pozuelo de Alarcón, Madrid, Spain

Full-time

Lead the development and implementation of marketing contact center technical solutions across multiple markets. The role involves managing the product roadmap, defining user stories, and collaborating with IT and business teams to optimize lead lifecycle management.

Responsibilities

  • Lead the development and implementation of marketing contact center technical solutions across multiple markets. The role involves managing the product roadmap, defining user stories, and collaborating with IT and business teams to optimize lead lifecycle management.

Requirements

  • Requires a Bachelor's degree in a technical field (Computer Science, Math, Physics, or Engineering) and 3+ years of experience building B2B digital products. Candidates must be fluent in Spanish and English and be available for travel across Europe and LatAm.

Key Skills

Product Design Marketing IT Business Teams Lead Lifecycle Management Spanish English Travel Europe LatAm B2B Digital Products Computer Science Math Physics Engineering

About Verisure

Verisure is the global leader in professionally monitored security services by customers served, with a market-leading presence across Europe and Latin America. Supported by more than 30,000 colleagues, we use leading technology every day to protect ~6.4 million families and small businesses across 18 countries. A strong focus on quality and service means our customers are among the most satisfied in the industry. GROWTH Founded in Sweden in 1988, Verisure has grown steadily to become the leading security provider across Europe and Latin America, with operations today spanning 18 countries. We have delivered consistent growth every year since our inception, across customer portfolio, revenue, and profitability. Over the past decade, 95% of our growth has been organic. We pursue mergers and acquisitions selectively and strategically, in line with our strong organic growth capabilities and our focus on quality intake. Our 2025 acquisition of ADT Mexico was one such exceptional

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