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UX Researcher , UX Reseacher, Amazon Customer Service

Uxr Hunt πŸ‡ΊπŸ‡Έ Austin, Texas, United States of America

$130,100 - $176,000 Full-time

Lead user research for the Self-Service and Automation space, focusing on next-generation voice and chat bots. Partner with design and product teams to build research roadmaps and translate complex technical problems into intuitive customer experiences.

Responsibilities

  • Lead user research for the Self-Service and Automation space, focusing on next-generation voice and chat bots. Partner with design and product teams to build research roadmaps and translate complex technical problems into intuitive customer experiences.

Requirements

  • Requires a bachelor's degree in a human-centric field and 3+ years of proven success leading end-to-end user research projects. Candidates must provide a portfolio demonstrating study plans, reports, and personas.

Benefits

  • Health Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Prescription Insurance
  • Basic Life & AD&D Insurance
  • Supplemental Life Plans
  • EAP
  • Mental Health Support
  • Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement
  • 401(k) Matching
  • Paid Time Off
  • Parental Leave

Key Skills

UX research User research Self-Service Automation Voice and chat bots Design and product teams Research roadmaps Technical problems Intuitive customer experiences Human-centric field End-to-end user research Study plans Reports Personas

About Uxr Hunt

Job board for user research professionals. For inquires: hello@uxrhunt.com

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