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The Client Success Manager serves as the strategic lead for assigned accounts, translating business goals into actionable retention strategies. They are responsible for monitoring KPIs, leading internal teams, and using data analytics to drive measurable growth and lifecycle behavior.
Responsibilities
- The Client Success Manager serves as the strategic lead for assigned accounts, translating business goals into actionable retention strategies. They are responsible for monitoring KPIs, leading internal teams, and using data analytics to drive measurable growth and lifecycle behavior.
Requirements
- Candidates must have at least 3 years of experience in retention marketing or lifecycle strategy within the eCommerce sector. Proficiency in Klaviyo, analytics tools like GA4, and the ability to interpret cohort analyses are essential.
Key Skills
Graphic design Client success management Retention marketing Lifecycle strategy eCommerce sector Klaviyo GA4 Cohort analyses Data analytics Growth strategy Team leadership Account management
About Retention Side
Retention eCom marketing agency focused on LTV growth through retention strategies.
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