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Staff Product Designer (Experience & Engagement)
Coinbase 🇨🇦 Canada
Own the end-to-end design vision for the AI-first customer support ecosystem, including the Help Center, Chatbot, and Voicebot. Partner with cross-functional teams to drive automation and design high-touch premium support experiences.
Responsibilities
- Own the end-to-end design vision for the AI-first customer support ecosystem, including the Help Center, Chatbot, and Voicebot. Partner with cross-functional teams to drive automation and design high-touch premium support experiences.
Requirements
- Requires over 7 years of product design experience, specifically with conversational UI, AI, or support services. Must demonstrate mastery in visual and interaction design using tools like Figma and have a track record of shipping complex products.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Equity
- Bonus
Key Skills
About Coinbase
Coinbase (NASDAQ: COIN) is on a mission to increase economic freedom in the world. The most trusted crypto platform, Coinbase stores more digital assets than any other company and is building the everything exchange — one place to access crypto, equities, derivatives, prediction markets, and more. Coinbase serves consumers through its suite of financial apps, institutions through Coinbase Prime, and developers through the Coinbase Developer Platform. Every experience runs on Coinbase's full-stack platform powering the future of finance: secure custody, deep exchange liquidity, stablecoin infrastructure, and global settlement rails — all built on a decade-plus foundation of security and compliance.
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