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Sr UX Designer, Data AI, Amazon Customer Service
Amazon 🇺🇸 Seattle, Washington, United States of America
Lead end-to-end design for new customer service tools by transforming raw data into actionable, intuitive user experiences. Partner with cross-functional teams to deliver impactful solutions and present design decisions to senior leadership.
Responsibilities
- Lead end-to-end design for a brand new customer service tool
- Partner with product, engineering, science, and research teams
- Lead design reviews and workshops to align stakeholders
- Create user interfaces that reveal intuitive patterns to users
- Develop and validate solutions through user research and iterative testing
Requirements
- 7+ years of design experience
- Online portfolio or samples of work
- Experience creating great end-to-end, user-centered design solutions
- Experience delivering design solutions for projects of large scope and complexity
- Experience working with stakeholders to plan and execute programs
Benefits
- Comprehensive health insurance
- 401(k) matching
- Paid time off
- Parental leave
- Sign-on payments
- Restricted stock units (RSUs)
Key Skills
About Amazon
Amazon is a customer-obsessed company that is transforming how it delivers support to customers through intelligent, AI-native service experiences.
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