Gusto, Inc. logo

Head of Design, Unified Service Platform

Gusto, Inc. πŸ‡¨πŸ‡¦ Quinte West, Ontario, Canada

$204,000 - $280,000 Full-time Senior

Lead and coach a team of product and conversation designers to build an AI-native Unified Service Platform. Act as a player-coach by driving high-level strategy with cross-functional leaders while remaining hands-on with complex design flows.

Responsibilities

  • Lead and coach a team of product and conversation designers to build an AI-native Unified Service Platform. Act as a player-coach by driving high-level strategy with cross-functional leaders while remaining hands-on with complex design flows.

Requirements

  • Requires 12+ years of design experience, including 5+ years of management in a B2B SaaS environment. Must demonstrate deep expertise in service design and a proven track record of shipping AI-mediated production experiences.

Benefits

  • Competitive Base Pay
  • Health Insurance
  • 401(k)
  • Equity (RSUs)

Key Skills

Design Leadership Service Design AI-mediated Production Experiences B2B SaaS Environment Cross-functional Leadership Complex Design Flows Player-coach Strategy Development Team Management Design Expertise AI-native Unified Service Platform

About Gusto, Inc.

Gusto has been growing the small business economy for 15+ years. Not with just great technology, but with heart. We serve 500K+ businesses with payroll, HR, benefits, compliance, and more. Small businesses are the backbone of the economy, and we're the team in their corner. Licensing details: https://gusto.com/about/licenses

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