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Senior UX Designer System Tools, Amazon Customer Service
Amazon 🇺🇸 Seattle, Washington, United States of America
Lead end-to-end design for new customer service tools from concept to launch while partnering with product and engineering teams. Create user interfaces, conduct user research, and present design decisions to senior leadership to influence product roadmaps.
Responsibilities
- Lead end-to-end design for brand new customer service tools, from concept to launch
- Partner with product, engineering, and research teams to deliver impactful solutions
- Lead design reviews and workshops to align stakeholders and drive decisions
- Create user interfaces that reveal meaningful patterns to users
- Develop and validate solutions through user research and iterative testing
- Build compelling narratives that connect customer insights to business opportunities
- Experiment with innovative tools and UX best practices to drive and define new ways of working
Requirements
- 7+ years of design experience
- Online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Experience in delivering design solutions for projects of large scope and complexity
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
Benefits
- Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave
- Sign-on payments and restricted stock units (RSUs)
- Opportunity to work with a highly collaborative and high-energy team
- Influence product roadmaps and organizational goals through design excellence and customer insights
Key Skills
About Amazon
Amazon is an equal opportunity employer, empowering Amazonians to deliver the best results for customers through its inclusive culture.
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