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The role involves conducting formative and validation research to shape product strategy and ensure design effectiveness for an AI platform. The researcher will collaborate with cross-functional teams to turn customer pain points into actionable UX improvements.
Responsibilities
- The role involves conducting formative and validation research to shape product strategy and ensure design effectiveness for an AI platform. The researcher will collaborate with cross-functional teams to turn customer pain points into actionable UX improvements.
Requirements
- Requires 4-7 years of UX research experience, specifically with B2B enterprise SaaS or complex technical products. Candidates must be proficient in qualitative and quantitative methods and capable of working independently in an ambiguous environment.
Key Skills
About Netomi
Netomi is the enterprise agentic CX platform built for the world's most complex environments. Backed by WndrCo, Accenture Ventures, and Adobe Ventures, Netomi's platform is leveraged by global brands including Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, NBA, and Ingram Micro to interact with their customers across chat, email, and voice. Netomi is building the intelligence layer for the digital experience — so that every brand can deliver the effortless, outcome-driven experiences their customers deserve.
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