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Lead the design for Case Management and Web Engage, utilizing data-driven insights and AI tools to optimize customer and business outcomes. Collaborate with Product Managers and Tech Leads to create scalable, accessible B2B experiences and contribute to the shared design system.
Responsibilities
- Lead the design for Case Management and Web Engage, utilizing data-driven insights and AI tools to optimize customer and business outcomes. Collaborate with Product Managers and Tech Leads to create scalable, accessible B2B experiences and contribute to the shared design system.
Requirements
- Requires demonstrated experience designing complex enterprise workflows and a strong analytical mindset for defining success metrics. Proficiency in Figma and the active use of AI tools in the design process are essential, along with a solid understanding of front-end development.
Benefits
- Competitive Salary
- Flexible Hybrid Working
- Annual Summer Party
- Annual Christmas Party
- Development Opportunities
- Work-life Balance
Key Skills
About Puzzel
At Puzzel, we fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why we built Europe’s leading CX ecosystem, which helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, our CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. AI is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.
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