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Staff Product Designer, Provider Onboarding
Headway 🇺🇸 San Francisco, California, United States of America
You will own the end-to-end provider onboarding experience, leading the design of an AI-agent-powered onboarding process. This role involves transforming the credentialing flow into an intelligent, conversational experience to improve provider conversion rates.
Responsibilities
- You will own the end-to-end provider onboarding experience, leading the design of an AI-agent-powered onboarding process. This role involves transforming the credentialing flow into an intelligent, conversational experience to improve provider conversion rates.
Requirements
- Candidates should have 8+ years of product design experience, particularly in onboarding and conversion-focused work. Strong visual and interaction design skills, along with experience in AI-powered workflows, are essential.
Benefits
- Equity Compensation
- Medical, Dental, and Vision Coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week Parental Leave
- Carrot Fertility Annual Reimbursement and Membership
- 13 Paid Holidays
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and Professional Development
Key Skills
About Headway
Headway is building a new mental healthcare system that everyone can access making it easy for therapists to accept insurance and grow their practice. 1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start – Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford. Headway was founded in 2019 and are now powering 600,000+ appointments per month. To scale its vision, Headway has raised over $325 million in funding from a16z (Andreessen Horowitz), Thrive, Accel, and GV (formerly Google Ventures), Spark Capital, Forerunner Ventures and Health Care Service Corporation. Join us, a
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