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Senior Conversation UX Designer, Alexa for Shopping

Amazon Remote (🇬🇧 City of London, London, United Kingdom)

Remote Full-time Senior

Develop high-level customer experience strategies and design conversational frameworks and flows. Collaborate with various teams to optimize features and present design work for feedback.

Responsibilities

  • Develop high-level customer experience strategy for both the near and long term
  • Design conversational frameworks and conversational flows, partnering with UX Designers on accompanying GUI components
  • Work with Science and Editorial teams to help train the LLM to generate content that matches the intention of the designs
  • Present design work to the user experience team, product team, engineering team, leaders, and partner organisations for review and feedback
  • Collaborate with other design team members on experiences, frameworks, processes, and best practices

Requirements

  • Available online portfolio
  • Bachelor's or higher degree in Interaction Design, Human-Computer Interaction, User Experience Design, Linguistics, Psychology, or a related field
  • 8+ years of experience in conversation design or VUI design
  • Fluent in English (written and verbal)

Benefits

  • Opportunity to work on a high-impact project with a talented team
  • Competitive salary and benefits package
  • Career growth and development opportunities
  • Flexible working hours and remote work options

Key Skills

Conversation design VUI design Language skills Technology and innovation Project management Time management Prioritization Problem-solving Customer-oriented Communication Collaboration UX design GUI design LLM training Design strategy

About Amazon

Amazon is an equal opportunities employer that believes in employing a diverse workforce and values passion, invention, and simplicity.

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