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Senior UX Design Manager, Amazon Customer Service
Amazon 🇺🇸 Austin, Texas, United States of America
Lead and mentor a multi-disciplinary UX design team to deliver high-quality customer service experiences globally. Drive UX strategy and roadmaps in close partnership with product and tech leaders using qualitative and quantitative evidence.
Responsibilities
- Drive UX strategy across multiple user experiences, creating roadmaps and determining priorities for your team
- Partner closely with product and tech leaders, using quantitative and qualitative evidence to inform and guide UX direction
- Ensure creative quality through the methods and mechanisms set in motion
- Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration
Requirements
- 12+ years of design experience
- 7+ years of leading multi-disciplinary Design teams experience
- Experience in life cycle design projects from design strategy through execution
- Deep curiosity about and familiarity with generative AI
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Key Skills
About Amazon
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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