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Service Strategy and Design Manager, Healthcare and Public Sector (Customer Strategy & Design)

Deloitte 🇫🇮 Helsinki, Uusimaa, Finland

Full-time Manager

Lead the development of customer strategy and service design offerings specifically for the healthcare and public sectors. Manage project delivery, build client relationships, and coach junior colleagues to drive impactful digital and service transformations.

Responsibilities

  • Lead the development of customer strategy and service design offerings specifically for the healthcare and public sectors. Manage project delivery, build client relationships, and coach junior colleagues to drive impactful digital and service transformations.

Requirements

  • Requires over 7 years of experience in management consulting or customer strategy, along with a Master's degree in a relevant field. Proficiency in Finnish and English is required, alongside strong expertise in design thinking and public sector healthcare.

Benefits

  • Global Professional Network
  • Career Development Coaching
  • Hybrid Work Environment
  • Growth Opportunities

Key Skills

Service Design Customer Strategy Design Thinking Public Sector Healthcare Project Delivery Client Relationship Management Coaching Digital Transformation

About Deloitte

Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more. The content on this page contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before

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