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UX Researcher

Accela 🇺🇸 Birmingham, Alabama, United States of America

$120,000 - $130,000 Full-time Senior

Lead and execute user research initiatives to understand customer needs and pain points across various product areas. Translate research findings into actionable recommendations and collaborate with cross-functional teams to inform product decisions.

Responsibilities

  • Lead and execute user research initiatives to understand customer needs and pain points across various product areas. Translate research findings into actionable recommendations and collaborate with cross-functional teams to inform product decisions.

Requirements

  • Requires a Bachelor's degree in HCI, Psychology, or a related field and 3+ years of UX research experience for software or SaaS products. Must be proficient in usability studies, qualitative/quantitative methods, and creating research artifacts like personas and journey maps.

Benefits

  • Flexible Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Family Planning Benefits
  • 401(k) Retirement Savings Plan With Company Match
  • Health Savings Account With Company Contributions
  • Flexible Spending Account
  • Life Insurance
  • Accident Insurance
  • Disability Coverage
  • Business Travel Insurance
  • Employee Assistance Programs

Key Skills

UX Research User Research Usability Studies Qualitative Methods Quantitative Methods Personas Journey Maps Cross-functional Collaboration Communication HCI Psychology

About Accela

Accela provides a unified suite of cloud solutions trusted by governments across the globe to accelerate their digital transformation, deliver vital services, and build stronger communities. More than 275 million citizens worldwide benefit from Accela’s government software solutions. The company offers agile, purpose-built solutions and the power of a platform that provides users with a consumer-like experience, shares data across departments, and ensures world-class security.  With Accela, government agencies experience rapid and effective digital transformation. Accela’s government software meets agencies wherever they are on their modernization journey, while also helping them prepare for whatever comes next. The company is a 2021 Microsoft US Partner Award winner for its innovative SaaS solutions to help governments respond to the COVID-19 pandemic. Accela is headquartered in San Ramon, California, with offices around the world. For more information, visit www.accela.com. 

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