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Consumer Experience Design Manager
Memorial Hermann Health System 🇺🇸 Houston, Texas, United States of America
The Consumer Experience Design Manager will design and oversee consumer journeys, collaborating with cross-functional teams to create patient-centered solutions. This role involves analyzing consumer feedback, optimizing workflows, and supporting the implementation of strategies to enhance patient and caregiver experiences.
Responsibilities
- The Consumer Experience Design Manager will design and oversee consumer journeys, collaborating with cross-functional teams to create patient-centered solutions. This role involves analyzing consumer feedback, optimizing workflows, and supporting the implementation of strategies to enhance patient and caregiver experiences.
Requirements
- Candidates should have at least three years of experience in journey mapping, service design, or customer experience strategy, along with strong project management skills. A bachelor's degree in a related field is required, with a master's degree preferred.
Key Skills
About Memorial Hermann Health System
Advancing Health. Personalizing Care. Memorial Hermann Health System is a nonprofit, values-driven, community-owned health system dedicated to improving health. A fully integrated health system with more than 260 care delivery sites throughout the Greater Houston area, Memorial Hermann is committed to delivering safe, high-quality, patient-centered care and offers clinical expertise, innovation and cutting-edge technology to all patients.
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