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Sr. UX Researcher, Amazon Delivery Customer Experiences
Amazon 🇺🇸 Bellevue, Washington, United States of America
Drive continuous customer understanding by designing research programs and synthesizing complex findings into actionable product directions. Partner with cross-functional teams to identify customer risks and pioneer AI-enhanced research methods to shape delivery experiences.
Responsibilities
- Drive continuous customer understanding by designing research programs and synthesizing complex findings into actionable product directions. Partner with cross-functional teams to identify customer risks and pioneer AI-enhanced research methods to shape delivery experiences.
Requirements
- Requires a Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field with 5+ years of hands-on UX research experience. Must demonstrate a proven track record of influencing product roadmaps through a variety of qualitative and quantitative methodologies.
Benefits
- Sign-on Payments
- Restricted Stock Units (RSUs)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Prescription Insurance
- Basic Life & AD&D Insurance
- Supplemental Life Plans
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement
- 401(k) Matching
- Paid Time Off
- Parental Leave
Key Skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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