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Product Designer (Copy)

Typewise Remote (🇨🇭 Zurich, Switzerland)

Remote Full-time

The role involves owning weekly manual regression testing and patch verifications while managing direct customer support via email and calls. Additionally, the candidate will maintain and refactor a Playwright/TypeScript test suite to automate core product paths.

Responsibilities

  • Own daily manual regression testing and patch verifications
  • Manage daily customer support communication via emails and calls
  • Maintain and refactor existing Playwright and TypeScript testing repository
  • Use Typewise's AI platform to design triage specialists and intake workflows
  • Collaborate with cross-functional teams to ensure correct technical feasibility and implementation of designs

Requirements

  • Experience in technical customer support
  • Manual testing experience
  • Automation framework experience (Playwright/TypeScript)
  • Detail-oriented and willingness to execute manual test flows rigorously
  • Crisp communication skills
  • Problem-solving skills

Benefits

  • Competitive salary
  • Potential for stock options
  • Open AI tool budget
  • Flexible working hours
  • Fully covered quarterly team meetups in great European locations

Key Skills

Technical customer support Manual testing Automation frameworks (Playwright/TypeScript) AI integration Conversational AI triage agents Software testing environments B2B SaaS platforms Problem-solving Communication Collaboration

About Typewise

Typewise is a remote-first company that offers a dynamic and high-impact environment, working with cutting-edge AI technology and influencing how enterprise AI agents are deployed.

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