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The Lead Product Designer will own the end-to-end user journey strategy for Twilio Email and lead cross-channel harmonization between Messaging and Voice. They will also define the long-term UX roadmap for the SendGrid platform and establish strategic partnerships with product and engineering leaders.
Responsibilities
- The Lead Product Designer will own the end-to-end user journey strategy for Twilio Email and lead cross-channel harmonization between Messaging and Voice. They will also define the long-term UX roadmap for the SendGrid platform and establish strategic partnerships with product and engineering leaders.
Requirements
- Candidates should have over 8 years of experience in product design for complex B2B SaaS platforms and demonstrate expertise in systems thinking and technical complexity. Experience in mentoring designers and a strong understanding of AI's impact on UX is also required.
Benefits
- Health Care Insurance
- 401(k) Retirement Account
- Paid Sick Time
- Paid Personal Time Off
- Paid Parental Leave
Key Skills
About Twilio
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.
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