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The Service Design Manager owns and improves service value propositions for circular product journeys, focusing on Device-as-a-Service and lifecycle services. They are responsible for mapping end-to-end flows, defining service blueprints, and ensuring operational efficiency and sustainability.
Responsibilities
- The Service Design Manager owns and improves service value propositions for circular product journeys, focusing on Device-as-a-Service and lifecycle services. They are responsible for mapping end-to-end flows, defining service blueprints, and ensuring operational efficiency and sustainability.
Requirements
- Candidates need 3+ years of experience improving complex services or operational environments with a strong focus on business and customer experience. Excellent communication skills and the ability to deliver measurable impact in fast-paced environments are required.
Benefits
- Personal Development
- Strategic Career Growth
Key Skills
About Foxway
Foxway provides circular tech services to large organizations, the public sector and the recommerce industry. We recover and remarket tech, and provide the infrastructure necessary to give it a truly circular life-cycle. We provide our partners and customers with different services that help them to manage mobile phones, computers and other tech devices in a way that is both cost-efficient and sustainable. Over the years we have built up global partnerships with leading manufacturers and distributors in the market, which gives us an advantage when we negotiate price and delivery. Products from Lenovo and HP are always in stock - mainly laptops, desktops, options and spare parts - as well as high-end infrastructure products from Schneider Electric and CommScope. Our certified and professional in-house service center offers a variety of configure-to-order services to meet the requirements from our customers. Every year we ship approximately 100,000 packages from our warehouse to more
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