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Sr. UX Researcher
Rakuten Rewards 🇺🇸 San Francisco, California, United States of America
Lead UX research initiatives from problem framing to synthesis and recommendations. Collaborate with cross-functional teams to deliver evidence-based insights that inform product direction and strategy.
Responsibilities
- Lead UX research end-to-end, from problem framing through synthesis and recommendation
- Translate ambiguous business questions into structured research plans aligned to product goals
- Design and execute qualitative and quantitative research across discovery, evaluation, and optimization
- Synthesize research, analytics, and market signals into actionable product insights
Requirements
- 5+ years of UX research experience in consumer-focused technology companies
- Expertise in qualitative and quantitative methods across discovery, evaluation, and optimization
- Ability to operate effectively in ambiguous, fast-paced environments
- Proven ability to influence cross-functional stakeholders without direct authority
- Strong synthesis skills and ability to translate findings into actionable insights
Benefits
- Discretionary bonus
- Health, vision, dental insurance
- 401k matching
- PTO
- Volunteer Time Off (VTO)
Key Skills
About Rakuten Rewards
Since our founding in 1997, Rakuten has helped shape the way people shop online, offering Cash Back, deals and shopping rewards on the world’s largest selection of products and services. To date, our 17M members in the U.S. have earned over $4.6B in Cash Back at their favorite stores. We’re the largest free loyalty program in the US and the first-ever jersey badge sponsor of the Golden State Warriors. Rakuten Rewards is headquartered in the San Francisco Bay Area with 12 offices worldwide. Our group of companies includes ShopStyle and Cartera Commerce. Our employees enjoy a fast-paced, friendly environment where creativity and teamwork are valued and results are recognized. Join our team to experience the best of both worlds: a large, profitable, multinational company with the rapid growth and agility of a startup.
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