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UX Researcher – Digital Experience (Corporate & Institutional Banking)
U.s. Bank 🇺🇸 Minneapolis, Minnesota, United States of America
Lead end-to-end UX research and discovery efforts that align with business and product objectives. Partner with product managers, designers, and business stakeholders to define problems and guide decisions.
Responsibilities
- Lead end-to-end UX research and discovery efforts that align to business and product objectives
- Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
- Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
- Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
- Translate findings into clear, actionable insights that directly inform product direction and business strategy
Requirements
- Bachelor's degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
- 3-5 years of UX design research experience
- Strong understanding of user-centered design principles
- Experience working in complex, ambiguous environments
- Comfortable selecting and adapting research approaches
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals
Key Skills
About U.s. Bank
At U.S. Bank, we help millions of clients achieve their goals with a balance of best-in-class technology and human expertise tailored to individual needs. As the fifth-largest commercial bank in the United States, we’ve built a reputation for strength and stability across a diversified mix of businesses, including commercial and institutional banking, business banking, payments, wealth management and consumer banking. We’ve been named one of the World’s Most Ethical Companies® by the Ethisphere Institute and the most admired superregional bank by Fortune. In addition to thousands of branches serving consumers, U.S. Bank offers a complete suite of products, services and strategic partnerships for business. Within our Wealth, Corporate, Commercial and Institutional Banking division, we serve more than half a million clients across the country and around the world, ranging from wealthy individuals and families to the largest corporations, including 90% of Fortune 1000 companies. We’re
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