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UX Researcher – Digital Experience (Corporate & Institutional Banking)
U.s. Bank 🇺🇸 Atlanta, Georgia, United States of America
Lead end-to-end UX research and discovery efforts to inform digital initiatives for Corporate and Institutional Banking. Partner with product and design teams to translate user behavior into actionable insights and business strategies.
Responsibilities
- Lead end-to-end UX research and discovery efforts that align to business and product objectives
- Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
- Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
- Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
- Translate findings into clear, actionable insights that directly inform product direction and business strategy
Requirements
- Bachelor's degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
- Three to five years of UX design research experience
- Ability to operate effectively in complex, ambiguous environments where problems are not pre-defined
- Strong communicator who connects research findings to business outcomes
- Collaborative partner who works effectively across functions and disciplines
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Key Skills
About U.s. Bank
At U.S. Bank, we help millions of clients achieve their goals with a balance of best-in-class technology and human expertise tailored to individual needs. As the fifth-largest commercial bank in the United States, we’ve built a reputation for strength and stability across a diversified mix of businesses, including commercial and institutional banking, business banking, payments, wealth management and consumer banking. We’ve been named one of the World’s Most Ethical Companies® by the Ethisphere Institute and the most admired superregional bank by Fortune. In addition to thousands of branches serving consumers, U.S. Bank offers a complete suite of products, services and strategic partnerships for business. Within our Wealth, Corporate, Commercial and Institutional Banking division, we serve more than half a million clients across the country and around the world, ranging from wealthy individuals and families to the largest corporations, including 90% of Fortune 1000 companies. We’re
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