UX Writer

The role involves writing customer-facing copy for digital products and developing scalable content standards and pattern libraries. The writer will collaborate cross-functionally and use AI tools to optimize messaging and maintain quality across markets.

Responsibilities

• Write customer-facing copy for products, such as microscopy, notifications, and error messages, with attention to clarity and consistency at the journey level, not just the screen level
• Contribute to and evolve our content standards, style guides, and pattern libraries; this is the system the rest of the team writes against
• Use AI tooling actively to identify inconsistencies, draft variants for testing, and interrogate content decisions before committing to them
• Review product messaging before it goes live to maintain quality standards across markets
• Review user data to understand customer behaviour and adapt messaging accordingly, as well as measure the impact of UX writing on user behaviour and adoption
• Coordinate with the UX Writing hub to ensure consistency, localisation, and accessibility
• Present and defend content decisions cross-functionally, including with partners outside design (engineering, QA, legal, brand)

Requirements

• A passion for UX writing and content operations
• 2 to 4 years of experience writing for digital products
• A background in UX writing, product writing, content design, or digital copywriting, with a portfolio that demonstrates both execution and strategic thinking
• A systems mindset, with comfort thinking about copy in terms of patterns, scalability, and optimisation, not just page-level craft
• Experience using AI as a thinking partner for content work
• Experience contributing to content standards, style guides, or pattern libraries, with concrete examples of how your input shaped the work
• Demonstrable experience collaborating across teams, countries, and time zones
• Familiarity with collaborative tools, specifically Confluence, Jira, and Figma

Benefits

• A competitive salary and bonus based on performance
• Career growth opportunities
• Working with a talented, high-performance multinational design team
• International working environment and agile culture
• A hybrid working model, part in the office and part remote from anywhere
• Overseas travel opportunities for training and work purposes
• Learning opportunities with paid seminars, conferences, and courses – we are keen on internal talent development
• Company provided laptop with the necessary software
• Strong ethics, as well as the opportunity for self-improvement

Key Skills