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The Head of Design Operations will lead and support the team, ensuring effective workflow and project delivery while maintaining high standards. They will also act as a senior point of escalation for challenges and contribute to the studio's operational efficiency.
Responsibilities
- Lead and support the team, helping individuals grow while maintaining accountability
- Own workflow, resourcing, and utilisation across the studio
- Identify risks, bottlenecks, and opportunities before they become problems
- Improve systems, processes, and ways of working across the business
- Act as a senior point of escalation for team and project challenges
- Drive accountability across the team, ensuring commitments are met and standards are upheld
Requirements
- 8+ years experience in design, branding, digital, or related disciplines
- Experience leading people, projects, or teams
- Confidence navigating difficult conversations with clients and team members
- Commercial awareness and an understanding of how agencies make money
- Strong organisational and operational capability
- A proactive approach to problem solving and decision making
Benefits
- Flexible working arrangements
- Onsite gym
- Weekly breakfast and coffee
- Creative expeditions
- The opportunity to play a meaningful leadership role in a respected independent agency
Key Skills
About Oliver Grace
Oliver Grace is a brand and user experience studio based in Melbourne. We work with enterprises, emerging startups, global brands and non-profit organisations to find innovative solutions to business challenges. We’re made up of a bunch of thoughtful and talented strategists, designers, marketers and creative thinkers who take a human centred approach to everything we do. We listen carefully, we’re obsessed with the details, and we’re passionate about achieving the best outcomes for our clients.
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