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Lead Product Designer, Family Experience
A Place For Mom 🇺🇸 United States of America
Lead the end-to-end product design for the Consumer Experience, transforming complex senior care decisions into intuitive digital workflows. Partner with cross-functional leaders to shape consumer journeys and leverage AI tools to increase design velocity and quality.
Responsibilities
- Lead design for Consumer Experience
- Own end-to-end product design for Consumer workstreams, from discovery and journey mapping through prototypes and production-ready design
- Translate emotionally complex, information-heavy senior care decisions into intuitive workflows that help families move forward with confidence
- Partner with Product, Engineering, Research, Marketing, Analytics, Operations, Sales, and business leaders to define problem framing, success criteria, tradeoffs, and release scope
- Design for trust, clarity, accessibility, speed, and usability across moments where families need accurate information and confident next steps
- Shape product direction with evidence
- Communicate design rationale clearly to product teams, engineering partners, marketing partners, operational stakeholders, and senior leaders
Requirements
- 7+ years of product design experience on complex consumer web, marketplace, healthcare, search, lead-generation, ecommerce, SaaS, CRM, internal-tool, or operations-facing products
- Strong portfolio showing end-to-end ownership from ambiguous problem framing through shipped product
- Excellent interaction design, systems thinking, information architecture, UX writing judgment, and product judgment
- Demonstrated curiosity and hands-on experimentation with AI tools in the design or product development process
- Ability to explain not just what you designed, but how you used evidence, tools, prototypes, constraints, and judgment to make better decisions
- Experience working in fast-moving, ambiguous environments where ownership, pragmatism, and cross-functional trust matter
- Strong Figma skills and the ability to communicate design intent through flows, prototypes, specs, and crisp design storytelling
Benefits
- Base salary: $165,000 to $185,000
- Bonus: 10% of annual earnings
- 401(k) plus match
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
Key Skills
About A Place For Mom
A Place for Mom is the leading platform that guides caregivers and families through every stage of the aging journey. We simplify the search for senior care by offering free, personalized support—and when families are ready, we refer them to partners from our network of over 15,000 senior living communities and home care agencies. We help families find assisted living, memory care, independent living, home care, and other senior care options with guidance tailored to their needs. Our mission is to guide caregivers and their loved ones to a confident place, so families can focus on what matters most: their love for each other. At A Place for Mom, employees make a meaningful impact by helping families navigate complex care decisions while building their careers in a collaborative and purpose-driven environment. See open roles and grow your career with purpose: https://www.aplaceformom.com/about/careers/positions
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