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Staff Product Designer
Pendo.io 🇺🇸 Raleigh, North Carolina, United States of America
Lead design across multiple product areas and own projects from problem framing through shipping. Partner with product and engineering to reduce complexity while maintaining capability.
Responsibilities
- Lead design across multiple product areas and own projects from problem framing through shipping
- Partner with product and engineering to reduce complexity without losing capability, starting from customer need rather than feature requests
- Build interactive prototypes using code-adjacent tools and validate them with real users before engineering investment
- Use findings to sharpen flows, surface edge cases, and improve the work before full systemization
- Use AI tools actively across the design process, including LLMs for problem framing and brief development, Cursor and Claude for prototyping, and generative tools for faster interface exploration
- Document and share prompts, patterns, and workflows with design and engineering partners
- Translate and evolve Pendo's design principles into reusable components and patterns
- Identify when to extend existing systems and when to push them forward, then drive those decisions with stakeholders
- Influence technical and product requirements upstream and communicate design rationale clearly with executive audiences
- Surface issues before they become blockers and make the design case with data, principles, and demonstrated craft
- Give feedback to other designers that is direct, principled, and growth-oriented
- Share AI-native workflows, documented prompts, and repeatable patterns that improve the output of designers and engineers around you
Requirements
- 5 or more years of product design experience across enterprise B2B SaaS
- Demonstrated ownership across multiple surface areas or product lines at the same time
- A portfolio that shows measurable business outcomes, strong visual craft, and a clear point of view on simplifying complex systems
- Proven ability to prototype in code or work close enough to front-end development to validate ideas without waiting for engineering
- Comfort with tools such as Cursor, v0, Replit, or equivalent tools
- Active use of AI tools in daily design workflows, including LLMs for framing and brief development, generative tools for exploration, and AI-assisted prototyping for iteration
- A track record of influencing product and engineering requirements upstream, with product and engineering leadership viewing you as a credible design voice rather than a downstream dependency
- Strong written communication and the ability to articulate design rationale clearly in writing
Benefits
- Highly competitive, employer-heavy coverage, including $0 premium options
- Strong 401(k) match
- Equity
- Flexible time off
Key Skills
About Pendo.io
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world’s leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world.
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