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Senior UX Researcher (12 Months)
Rbs Remote (đŹđ§ Bristol, City of Bristol, England, United Kingdom)
Lead the scoping, direction, and planning of user research for complex projects to ensure designs are inclusive and aligned with business strategies. Collaborate across disciplines to create research guidelines and mentor colleagues to advance the maturity of the design practice.
Responsibilities
- Lead the scoping, direction, and planning of user research for mid-size and increasingly complex projects and programmes
- Oversee and execute user research activities across the business area, ensuring outputs are validated, aligned with user needs and business requirements, and free from delivery barriers
- Make project- and programme-level research decisions within your defined authority, maintaining momentum, resolving blockers, and making sure that deliverables support informed, userâcentred design decisions that balance user needs with business goals
- Collaborate closely across design disciplines and other functions, engaging key stakeholders to make sure of alignment and effective delivery of projects, programmes, and strategic initiatives
- Create, evolve, and promote user research guidelines and standards to drive consistency, quality, and scalability across the bank
- Coach, mentor, and give constructive feedback to colleagues, helping to build capability and advance the maturity of research and design practice
Requirements
- Strong understanding of user-centred design
- Comprehensive knowledge of user research methods and practices
- Experience delivering user research for mid-size and increasingly complex projects and programmes
- Portfolio that showcases your ability to gather and communicate diverse user perspectives to inform design decisions
- Experience working in multidisciplinary teams and collaborating effectively with cross functional partners
- Proven leadership skills
- Strong stakeholder management
- Clear communication, expectation management, and the ability to present the rationale behind your work while advocating for the value and impact of design
Key Skills
About Rbs
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