Sr. UX Researcher , Amazon Customer Service

The Senior UX Researcher will plan and execute a research roadmap to inform the vision of automation products that leverage AI capabilities. They will work closely with product management, engineering, and the UX team to take projects from early-stage concepts to launch.

Responsibilities

• Partner closely with design and product teams to understand blockers, prioritize multiple stakeholders' needs, and build a research road path
• Communicate and refresh plans on a regular basis to ensure relevancy
• Identify the best qualitative methods based on research questions, timelines, and resourcing
• Define and execute (and, when necessary, invent) research methods appropriate to the questions at hand, including, but not limited to, interviews, observations, surveys, usability testing, and heuristic evaluations
• Synthesize primary and secondary data types and perform quick yet thorough analyses, leading to focused, insightful, and actionable findings

Requirements

• 5+ years of proven success leading User Research projects with demonstrated impact experience
• 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience with behavioral data collection, quantitative data analysis, and statistics
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments
• Restricted stock units (RSUs)

Key Skills