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Sr. UX Researcher, Amazon Customer Service
Uxr Hunt 🇺🇸 Austin, Texas, United States of America
Onsite $130,100 - $176,000 Full-time Senior
The Senior UX Researcher will plan and execute a research roadmap to inform the vision of automation products that leverage AI capabilities. They will design and conduct generative and evaluative user research to improve customer service experiences.
Responsibilities
- Partner closely with design and product teams to understand blockers, prioritize multiple stakeholders' needs, and build a research road path
- Communicate and refresh plans on a regular basis to ensure relevancy
- Identify the best qualitative methods based on research questions, timelines, and resourcing
- Define and execute research methods appropriate to the questions at hand
- Synthesize primary and secondary data types and perform quick yet thorough analyses
- Build upon existing research/frameworks that other team members have conducted
Requirements
- 5+ years of proven success leading User Research projects with demonstrated impact experience
- 5+ years of hands-on work with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- Experience with behavioral data collection, quantitative data analysis, and statistics
- Have a portfolio demonstrating past work experience and deliverables
Key Skills
User Research Design Research UX Research Qualitative Research Quantitative Research Field Research Ethnography Lab-based User Testing Remote Testing Paper Prototype Testing Iterative Prototype Testing Concept Testing Survey Design Behavioral Data Collection Quantitative Data Analysis Statistics Portfolio Development Communication Collaboration Problem-Solving Strategic Thinking
About Uxr Hunt
Job board for user research professionals. For inquires: hello@uxrhunt.com
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