Senior Product Designer, New Channels

As a Senior Product Designer, you will own the patient experience across partnership channels, designing and scaling referral-to-booking experiences. You will work closely with cross-functional teams to shape product development and influence key partnerships.

Responsibilities

• Own the patient experience across our three partnership channels: Health Systems, EAP, and Payer Partnerships
• Design and scale the referral-to-booking experience for patients arriving through health system partners
• Design experiences for patients accessing care through employer EAP benefits
• Create co-branded patient journeys and landing pages, improve provider directory discoverability, and optimize conversion for patients arriving through payer channels
• Run sustained, multi-sprint experiments to close the conversion gap between partnership-sourced and organic patients
• Start in planning mode, using tools like Claude.ai to clarify the problem space and test assumptions
• Prototype with Claude Code/Cursor and MagicPatterns to build and iterate on flows and IAs
• Partner with product & Eng to decide when to move into production
• Partner closely with Sales and Customer Success, who have deep relationships with group practice customers — translate their insights into product direction and design decisions

Requirements

• You've designed consumer experiences within B2B2C or platform constraints
• You know how to make a third-party handoff feel native and trustworthy
• You bring product strategy instinct, not just design craft
• You proactively shape what to build based on customer insights, not just execute what PM hands you
• You're fluent in experimentation — you've run multi-sprint experiment arcs with real conversion and retention metrics, and you treat negative results as learning
• You thrive in ambiguity
• You communicate design decisions to non-design stakeholders (BD, Ops, partner teams) with ease, and you've used prototypes as persuasion tools
• You're excited to work in an AI-native design environment — our team prototypes in MagicPatterns, Cursor, and Claude Code, with working demos as the primary artifact

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

Key Skills