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Lead UI & UX Designer
Ukg đşđ¸ Lowell, Massachusetts, United States of America
The role involves designing systems that shape AI behavior and building conversation response patterns. It requires rapid testing and refinement of AI interactions based on user feedback.
Responsibilities
- Build & Evolve AI Behavior Systems
- Design and refine conversation response patterns that govern how AI agents interpret, respond, and act
- Develop and extend ontologies and structured content systems that enable scalable, consistent AI behavior
- Translate brand voice, policy, and UX principles into machine-interpretable frameworks
- Ship Agentic Experiences
- Design for complex scenarios involving trust, compliance, and human-in-the-loop decision making
- Iterate Through Experimentation
- Partner with design and product to run experiments on interaction strategies, autonomy levels, and system behaviors
Requirements
- 7+ years of experience designing conversational or AI-driven systems
- Demonstrated ability to translate ambiguous problems into scalable systems or frameworks
- Portfolio showing end-to-end work, including systems thinking and shipped outcomes
- Comfort working with structured data, schemas, or content models
- Experience working with LLM-powered or agentic systems (preferred)
- Familiarity with tools such as Dialogflow, Rasa, Voiceflow, or similar (preferred)
Benefits
- Flexibility that's real
- Benefits you can count on
- Performance-based bonus plan
- Restricted stock unit awards
- Medical, dental, and vision insurance
- 401(k) with company match
Key Skills
About Ukg
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry â because great organizations know their workforce is their competitive edge.
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