Lead UI & UX Designer

The role involves designing systems that shape AI behavior and building conversation response patterns. You will also iterate through experimentation to refine AI interactions based on user feedback.

Responsibilities

• Build and evolve conversation response patterns that govern how AI agents interpret, respond, and act
• Develop and extend ontologies and structured content systems that enable scalable, consistent AI behavior
• Translate brand voice, policy, and UX principles into machine-interpretable frameworks
• Define how agents operate across a spectrum of autonomy from suggesting, confirming to acting on the user's behalf
• Design for complex scenarios involving trust, compliance, and human-in-the-loop decision making
• Iterate through experimentation, rapidly testing and refining patterns based on real user interactions and feedback loops
• Partner with design and product to run experiments on interaction strategies, autonomy levels, and system behaviors
• Continuously improve systems based on task success, user trust, and escalation patterns
• Design for trust, safety, and transparency, building patterns that make AI behavior explainable, predictable, and controllable

Requirements

• 7+ years of experience designing conversational or AI-driven systems, with strength in structured content or interaction models
• Demonstrated ability to translate ambiguous problems into scalable systems or frameworks
• Portfolio showing end-to-end work, including systems thinking and shipped outcomes
• Comfort working with structured data, schemas, or content models

Benefits

• Flexibility that's real, benefits you can count on, and a team that succeeds together
• Performance-based bonus plan
• Restricted stock unit awards as part of total compensation
• Equal opportunity employer

Key Skills