UX Researcher

The UX Researcher will lead various research initiatives to understand user needs and pain points, conducting usability studies and collaborating with cross-functional teams. They will aggregate research findings to inform product and design decisions.

Responsibilities

• Working with the UX team to articulate research plans and define hypotheses to test at different stages of product development
• Designing and leading the execution of a variety of customer research that will enable the team to understand customer pain points and behaviors
• Aggregating results from multiple data sources and communicating findings to inform product, design, engineering and marketing decisions
• Researching competing solutions to gain an understanding of current state and disseminating findings back to the product team
• Conducting usability tests with lawyers and clerks based on designs created by the product team and assisting with iteration processes

Requirements

• Bachelor/Master of Science in Human-Computer Interaction, Cognitive Psychology, Cognitive Science or a related field
• Proficiency in a variety of qualitative and quantitative research methods, including think aloud usability studies, contextual inquiries, remote usability testing, parallel prototyping, card sorting and A/B testing
• Knowledge of current and evolving research tools, best practices and processes
• Practical experience executing both generative and evaluation research methodologies
• Great collaboration skills and a love for working with others to understand and solve user problems

Benefits

• Opportunity to work with a dynamic team of law and tech professionals
• Chance to contribute to the development of a world-class product
• Collaborative and inclusive work environment

Key Skills